As all our items are customized specifically for each customer and not sold blank, we are unable to offer any returns or refunds. This does not affect you statutory rights.

Order issues:
In the rare event that you experience any issues with your order, we are here to assist you. Please contact our customer support team via our contact form within 15 days of receiving the product and provide detailed information about the issue. We may request supporting evidence such as photographs or videos to assess the issue in full.

Once we have verified the issue, we will offer a replacement or refund, whichever your preference. Any refunds will be issued to the original payment method used during the purchase. Please allow 30 days for the refund to be processed and reflected in your account.

Please note that we reserve the right to evaluate any faulty products and make a final determination regarding any refunds. We may offer a replacement product, repair, or a full refund based on the nature of the fault and product availability.

Non-Faulty Items:
As all our items are personalised according to your specific requirements, we are unable to accept returns or offer refunds for non-faulty items. We encourage you to carefully review your order details before submitting them to ensure accuracy. Please fully read our terms and conditions at the checkout before purchasing. If you have any questions or concerns regarding customization options, please reach out to our customer support team, and we will be happy to assist you.

Cancellation Policy:
Due to the personalized nature of our products, cancellations can only be accepted providing the order has not yet entered out production line. Please contact our customer support team as soon as possible if you need to cancel an order.

We appreciate your understanding of our refund policy. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team via our contact form with order number if applicable.

We are committed to providing you with the best possible service and ensuring your satisfaction .

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